Client Testimonials
At Freestone Properties, we believe the best way to learn about a Realtor’s reputation is to hear from previous clients. Below are testimonials from several of our clients, many of whom we have worked with on multiple real estate transactions. Thank you to all of our real estate clients over the years that have put their trust and confidence in us! We are truly grateful for our relationships.
Seller Testimonials
"We used Shannon when we both bought and later sold a home. She was professional and was upfront every step of the process. We unfortunately experienced Hurricane Helene, but she remained focused and as a result we sold our home and unexpectedly relocated without much incident. Great Job" Don ... Read more
Scott was recommended to us by a friend of my brother. We live in Wisconsin and had to sell my brother's home in Fairview due to a death. Scott was so willing to help with anything needed to get the house ready for listing. He helped with local regulations and requirements. We would have not known ... Read more
Scott really took his time to sit down with us and explain the whole property selling process. He worked up some comps to help set the price, which was more than we expected. While the property was on the market, Scott was prompt with answering any questions and kept us informed of any showings. He ... Read more
Before we were even looking for a Realtor, my mother's neighbor, who knew we were going to be selling my mother's home, said we had to call Shannon Darnell at Freestone Properties. We did and I can't say enough good things about our experience with Shannon and Scott. We live out of town and Shannon ... Read more
Kristin is the best!! She thoughtfully guided us through selling a home quickly and drama free! She is an excellent communicator and happily answered our loads of questions. We’re currently working with her on the buying end and she makes the whole process cheerful and informative. She’s an ... Read more
My wife and I are highly satisfied with the service we received from Freestone during both the purchase and subsequent sale of 24 Blue Ridge Assembly Drive. Bob and I have similar senses of humor and got along famously. He was responsive and willing to go beyond the normal call of duty to help us. ... Read more
My wife and I have collectively bought around a dozen homes over the past 30+ years, and we can easily say that working with Scott Russell with Freestone Properties was the most pleasurable selling experience that we've had. He is not only very knowledgeable in every aspect of the listing and sales ... Read more
Scott, Thank you so very much for selling our home so quickly! You handled everything for us professionally! You communicated with us better than we expected and we trusted you completely. I would not hesitate to use Freestone Properties again in the future. I definitely recommend you to anyone who ... Read more
Freestone Properties showed a wonderful level of professionalism. They helped us place a fair price on the property, signing documents was kept very simple and during the negotiation process, our Realtor gave us good advice. We would most definitely use Freestone Properties again. ... Read more
We used Scott and his team to sell both our houses and buy one, all while planning our wedding. They took care of everything. They really made this hectic time a piece of cake. They really went above and beyond what we ever expected. I could not recommend them enough. People, you want them on your ... Read more
Freestone Properties put our house on the market in September, 2019 and we closed on it in December, 2019. We had a great experience with them. They patiently answered our questions and their advice was excellent. We were able to trust them as they guided us through this process. They were both ... Read more
Melanie and Scott, Vreni and I would like to express our deep gratitude to both of you for all the hard work you did in selling our property on Meeks Road. We are absolutely delighted that the house sold as quickly as it did. We would never have imagined the house would sell so quickly when we first ... Read more
We have bought and sold seven homes so far with these being located all over the United States, including Hawaii. During the buying and selling process, we were privileged to work with many, outstanding real estate professionals. We have to say, Scott Russell is the very best! When things get ... Read more
Scott is truly the “Best of the Best” realtors in the Black Mountain/Asheville metro area. Scott took over sale of our home after it had not sold for 15 months on market. Our home had previously showed very well but was 15 to 25 minutes from the nearest towns which caused many prospective buyers to ... Read more
We first met Scott Russell 12 years ago when we were selling our home in the Laurel Ridge development in Black Mountain. We listed our home with a friend of ours who lived on the mountain, and she enlisted Scott to assist her in the sale of our home. Largely through Scott’s dedication to the task ... Read more
I selected Scott Russell to sell my Black Mountain, NC home after reviewing several highly rated real estate agents in the WNC area. Being an out of town resident I needed an agent who understood the WNC market and would keep me informed throughout the process. I could not have made a better choice. ... Read more
Scott consistently went above and beyond what would be expected from a listing agent. Scott knows the local market well, but more importantly, he worked hard to find out additional information and answer questions. This allowed us to make good decisions and helped us with all of the ‘nuts and bolts’ ... Read more
We have worked with Scott Russell for the past eight years. He has helped us with the purchase of investment properties and land, as well as assisting us with the sale of our personal residence. Scott is very knowledgeable of the real estate market in the WNC area and is an excellent adviser ... Read more
Scott is an excellent realtor. He has excellent knowledge of the local market and, worked hard and smart in marketing my home. If I was going to buy a property in Black Mountain, NC – Scott would be my preferred realtor! ... Read more
Scott Russell was a wonderful realtor for us helping me, my sister, and my brother with our spouses sell a family home. Many times he went above and beyond what we expected. Communication with him was always easy and prompt. Scott was very professional and thorough in his job leaving no detail ... Read more
Scott is the consummate professional, respecting the interests of both the buyer and seller. Great knowledge of the Asheville and Black Mountain area markets. ... Read more
Scott is very down to earth, knows the local statistics, and is not pushy. He assisted putting together a deal that was headed downhill. Communicates well. ... Read more
I choose Scott after reviewing local agents and very pleased with that decision. Scott was very responsive and understanding of my needs to sell our cabin over the summer. He is honest, candid, knows the area very well and the market. Our cabin sold in 5 months and even though we had a hiccup on the ... Read more
I have had the pleasure of working with Scott on this sale and a previous purchase in the Black Mountain area. I am not living in the community myself so had to ask Scott to help me with a number of visits to the house to meet with repairmen or contractors while preparing the house for sale. His ... Read more
Scott went above and beyond what would be expected from him throughout the process of selling my house. Scott worked hard to help me with some difficult situations, and stayed persistent marketing my home. Scott is personable, listens to the client, and gives good advice. ... Read more
We recently worked with Scott to successfully sell a commercial property and were so pleased that he is now helping us find a new home. He is great at bringing new properties to our attention or responding quickly if we have a question. ... Read more
He is friendly and a real go getter. We listed our house with a couple realtors in the past and didn’t get any inquiries. Scott was very aggressive and sold our house within a short period of time. He kept us informed every step of the way. We highly recommend him. ... Read more
I found Scott Russell to be at the top of the real estate field in the WNC market. Over the years we have bought and sold over a dozen homes as a family and he is one of the best agents with the highest character and integrity we have worked with. We recommend him without reservations and with the ... Read more
Scott worked with us on a rather complex and unusual sale while we were far away living in our new home. He is a pro and took care of all our needs remotely. His interpersonal skills, professional knowledge and sales abilities are somewhere between notable to outstanding. The pleasure of working ... Read more
Scott Russell was very pleasant and easy to work with. He provided helpful suggestions and always returned our calls when we had questions. We, without question, recommend Scott. ... Read more
I can honestly say the property we sold would not have happened with that particular buyer without a patient agent representing our interest. Fortunately we, as sellers were already aware that a property in our location was going to be price sensitive so it was simply a matter of finding the correct ... Read more
Buyer Testimonials
We would wholeheartedly recommend both Freestone and Danny Avila. When we began our working relationship, Peter and I were an unknown quantity. We weren’t exactly sure where we wanted to buy. Both you and Danny took the time to sit down with us and explore possibilities. We are thrilled with our ... Read more
James and I had the BEST experience with Shannon. We can not say enough good things about her and the experience we had. We both knew we were going to be tricky clients being that we're out of state, have never purchased land before, and had limited time that we could be in the area. While I'm sure ... Read more
Big shout out to Shannon for a job well done! I'm not sure many agents could have pulled off a successful outcome on such a difficult transaction. I do appreciate Shannon's honest and prompt communication. Skilled client consulting/guidance and effective communication were the keys to getting this ... Read more
Rusty Miller was our agent. He was awesome to work with. We are from out of town and Rusty did all the leg work. You won’t find anyone better. He was easily reachable, addressed everything with professionalism and it was the easiest house we ever bought. You will enjoy working with Rusty!! ... Read more
It was a pleasure working with Bob! He was extremely responsive, thorough and great to work with! ... Read more
My experience with Shannon was extraordinary. Home purchase and relocation is stressful, and add a pandemic and well......Shannon was there to assist every step of the way . She was responsive and took action before I asked. Truly a great experience. I will be happy to recommend her services. Many ... Read more
We wanted to let you know how fortunate and grateful we feel that we found our way to Freestone Properties. After past experiences, what was most important to us this time was finding someone with integrity to work with us. We certainly feel we found that in Freestone. Working with Shannon was a ... Read more
“Above and beyond & exceeded expectations” is the best way I can describe our experience with Scott Russell and Freestone Properties. My wife and I have 3 kids and we were in a rental home where the lease was up during the peak of stay-at-home orders for the corona virus. You cannot even imagine ... Read more
Shannon Darnell at Freestone made my first time home buying process so smooth and truly enjoyable. She was attentive, responsive, and took initiative throughout the whole process. She went out of her way to make sure progress kept moving forward on the house and that there was never a hold up with ... Read more
Shannon consistently reflected an understanding of both our needs and our aspirations in looking at properties and was a trusted third set of eyes during our search. ... Read more
Shannon Darnell (Freestone Properties) was absolutely pivotal in us finding the home of our dreams. Shannon took the time to really get to know our family and understand what we were looking for in a home. She was always quick to respond to calls/texts/emails and no amount of questions went ... Read more
We had a wonderful experience with Freestone Properties when buying our home in Black Mountain, NC. Shannon Darnell was great. She was very patient and quite diligent in showing us as many houses as we wanted to see. We would recommend Freestone to anyone wanting personal service. ... Read more
We wanted to thank you for the most amazing real estate experience!! It's been quite a journey to get us to Black Mountain and we couldn't be happier. Shannon, your patience is the stuff of legends!! We both felt so secure and supported during the entire process. ... Read more
As a person who has been involved with real transactions for more than 40 years, I have dealt with hundreds of real estate agents . Simply stated, I believe that Scott is one of the very best I have ever worked with. We worked together for more than 5 years to find our house. He never lost patience, ... Read more
Scott is the best realtor we have ever worked with over the 30 years that we have owned different properties in different states. He is professional, competent, and goes beyond what most realtors would do. He showed us many houses and then helped find the workers we needed to move into our new home. ... Read more
Scott is a wonderful person and a wonderful realtor, and believe me I’ve worked with realtors I wouldn’t think of saying that about. Most importantly for buyers from out of town, as my wife and I were, is that he knows his stuff–knows the local market, knows the neighborhoods, knows the builders, ... Read more
Nothing but great things to say about Scott Russell. He was always there when I needed him to answer questions, make recommendations and show houses. He has a strong knowledge of the market around Asheville and was also able to share many of his contacts related to building and renovation. We ended ... Read more
We recently bought a house in Black Mountain, NC, with the help of Scott Russell. From start to finish, he was a pleasure to work with — very conscientious, responsive, and knowledgeable about the city, the neighborhood and the closing process. It was a long distance closing, and we particularly ... Read more
Scott is outstanding! We came in from out of town and Scott’s help with resources and research was simply excellent. He was associated with two excellent building inspectors, one for our home and one for a commercial building that provided the exact service I needed. Scott knows people. The loan I ... Read more
Scott helped my fiancé and I with our first home buying experience, and we couldn’t have been more comfortable and happy with him as our agent. Scott was willing to have lengthy and very patient conversations with us, on several occasions, explaining all of the ins and outs of the home buying ... Read more
Scott was extremely professional and patient with my wife and me in our recent efforts to secure a home. We rented a vacation rental while searching for a home, therefore, had 3 full months to “shop” for a permanent home. Scott was always timely in response to emails, texts, inquiries, or last ... Read more
There could not have been a more knowledgeable, tireless and PATIENT person to work with on our year-long search for just the right mountain property. Scott is a professional and delightful to know. Highly recommend Scott Russell. ... Read more
We had the pleasure of working with Scott when we decided to purchase our vacation rental home in the Black Mountain area of North Carolina several months ago. Scott was representing the sellers, but we were so impressed with his knowledge of the area, communication, and overall affectiveness in ... Read more
Scott is very professional and knowledgeable, yet easy to talk with and always available to answer any questions. I would definitely recommend him to anyone interested in buying or selling real estate in the Black Mountain, Asheville area. ... Read more
We recently purchased a house in Black Mountain,NC. It was a much longer process than we anticipated due to some snags with the title search and property lines. Though the reasons for the delay were out of Scott’s control, he kept us in the loop and did everything he could to help move things along. ... Read more
We enjoyed working with Scott in finding our vacation home. He was very responsive to questions, helpful at finding professionals we needed both during the purchase process and after we moved in, and very good at handling documentation from a distance. ... Read more
If you’re looking for property in or around the Asheville area, Scott is a person you can count on to understand your requirements and focus on your needs. As a New York buyer in North Carolina, I highly recommend working with Scott. He showed us around the market from Asheville to Black Mountain, ... Read more
Scott did a wonderful job finding us a home. We could not have been happier with the service we received. He was always available to go see homes with us and was very helpful! Our list for our perfect home was specific and Scott found us everything we asked for and more! ... Read more
Scott is excellent and we would recommend him to anyone! He went above and beyond what he had to do as an agent. We went through several problems and he was more than willing to help us through it all. Has a great personality and was always keeping us posted on anything. ... Read more
Scott was great from start to finish in helping us find and purchase our first home! He was very knowledgeable about the area, flexible with his time for showings, and patient with us as we weighed all the pros & cons of each home before finding the one. He did an excellent job educating us on each ... Read more
Earlier this year, my wife and I came to Asheville, North Carolina to scout for a new home. Being new to the state, we needed plenty of guidance and were fortunate to meet Scott Russell. We were immediately delighted by his professionalism and deep industry knowledge but what mattered most to us was ... Read more
Scott was great throughout the process of buying our home. We bought an older home that needed a lot of work. Therefore, during our due diligence period we had several other professionals out to the house to check on a variety of potential issues/ concerns. Scott had to be there each time and was ... Read more
Scott is the man! If you need someone to get it done, call Scott. Made an impossible deal happen. Always gets back to you. Knows Black Mountain NC like the back of his hand. Great sense of humor. Very Easy going. Not pushy! ... Read more
I have worked with Scott over the past three years. He is the most patient and kind agent to deal with all our questions and thoughts. We are not from the local area and relied on him and his expertise to advise us appropriately. I know that he represented our best interest and really sought to ... Read more
